Workers are trained to trumpet technical skills and personal achievements on their resumés, and talk them up in job interviews. However, to succeed at work, either personally or as part of a team, an entirely different skill set is coming to the fore.

Leaders are increasingly looking for ‘emotional intelligence’, also known as ‘EQ’. This range of competencies encompasses our ability to understand and manage our own and others’ feelings, then use this knowledge to build positive, productive connections.

“Fundamentally, work is about the quality of our relationships,” says UK-based Amy Bradley, an adjunct professor of management and leadership at Hult International Business School in Massachusetts, and author of The Human Moment. “Work gets done through people, and if you’re unable to work with your own and other’s emotions, it becomes very difficult to get things done productively and sustainably.”  Lees verder